Refund policy
At Lucid Leef, we want you to love your skincare. If you are not completely satisfied, here's what you need to know:
Consumer Rights: Under New Zealand consumer law, you are entitled to a refund, repair, or replacement if the goods are faulty, not fit for purpose, or don't match the description. This applies regardless of our store policy.
Faulty or Damaged products: If your product arrives damaged or is faulty, please contact us within 7 days of receiving your order at Lucidleef.support@gmail.com. We will arrange a full refund or replacement at no additional cost. Please keep the product and packaging as this may be needed for claims purposes.
Change of mind: Due to the personal-use nature of our products, we do not accept returns or exchanges for change of mind, including where you decided you do not like a fragrance or have ordered the wrong product.
Please note:
- Products must be unused and in original packaging.
- Return shipping costs are at the responsibility of Lucid Leef.
- Refunds will be issued once the returned item has been received and inspected.
How to return:
- Email us at lucidleef.support@gmail.com with your order number and reason for return and photos of any damage.
- Package the item securely and wait for our reply.
- Send to: Lucid Leef, 9 Collingwood street, Whanganui, 4500
Refunds:
- Refunds are processed within 7-10 working days after we receive the returned item.
- Refunds are made to the original payment method.
Exchanges: We do not automatically offer exchanges.
Contact Us: Questions about returns or refunds? Contact us at lucidleef.support@gmail.com